Support
Babson Radio is a student-run internet radio station run by Babson Sound, a student organization at Babson College. We stream live shows and music around the clock on this website and in our iPhone app, with schedules, reminders and more. You do not need to sign in to read this page.
Contact us
Email rscott1@babson.edu. Tell us what happened, which device you use (website, iPhone) and any error code you saw. Students run the station, so please allow a few days for a reply.
You can also message us on Instagram.
Common questions
I can't sign in
Check that you are using the email you signed up with and that the password is right (passwords are case sensitive). If it still fails, use Forgot password on the sign-in screen.
New accounts need a confirmed email. We send a link when you sign up; look in spam or junk if it is not in your inbox, and ask for a new one from the sign-in screen. An account that stays unconfirmed past its grace period can only reach the confirmation screen.
Still stuck? Email us the error code you see (it looks like BR-AUTH-001, and every one is listed on the error codes page).
How do I reset my password?
On the sign-in screen choose Forgot password, enter your email and open the link we send. It comes from Babson Radio and may land in spam or junk. The link works for a limited time; ask for a new one if it has expired.
If you are signed in and just want a new password, sign out and use the same steps.
How do I delete my account?
In the app: Profile, Help, Delete account. On the website: babsonradio.com/delete-account. Both ask for your password, then remove your account and the information tied to it.
Some records, such as logs and backups, may be kept for a while as described in the Privacy Policy. If you cannot sign in, email us from the address on the account and we will help.
How do I report a problem, a person or something I saw?
In the app, tap Report next to what you want to flag, or go to Profile, Help to send a bug report or an idea. On the website, use the bug and idea form on your profile page. Staff read every report.
You can also email us (address below) with what you saw, where, and when. In an emergency or if someone is in danger, contact campus safety or local emergency services first.
How do notifications work?
Notifications are optional. Turn on the kinds you want (for example, a show going live or a reminder for a show) under Profile, Notifications. The first time, your phone asks for permission.
To stop them, turn them off in the app or in your phone's Settings, Notifications, Babson Radio. Which notifications exist may change as the app grows.
What happens with my contacts?
Sharing contacts is optional and off until you turn it on (Profile, Invite friends). The app explains what is used before your phone asks. You can turn access off any time in your phone's Settings, and nothing is sent to anyone unless you tap a person and choose to send an invite.
What we may collect and how it may be used is in the Privacy Policy. To have contact information removed, delete your account or email us.
Do I need an account to listen?
No. You can choose Just listen for now to hear the live station. Some features, such as the schedule, reminders and your profile, need an account, and some features are for Babson, Olin and Wellesley students. What you can do may change over time.